Job Details

Owen Reed is looking for an experienced Senior Legal PA to provide proactive, high-quality support to Partners and senior fee earners within a Fraud team. Joining the Legal Operations team within Legal Support Services, you will play a key role in coordinating busy schedules, supporting matter management and billing, and delivering exceptional service to clients and colleagues.

This opportunity would suit a self-motivated and highly organised professional with strong technical skills, excellent attention to detail and the confidence to take ownership of a varied workload.

Key Responsibilities

Partner and Fee Earner Support

• Act as a first point of contact for fee earners, managing calls, emails, correspondence and meeting requests, responding on their behalf where appropriate.
• Proactively manage complex international diaries across multiple time zones, anticipating commitments and resolving potential clashes.
• Prepare meeting materials, background information and briefing notes, and support the follow-through of action points.
• Assist with expense claims, supervisory responsibilities and other business requirements.

Matter Management and Compliance

• Support the full client and matter lifecycle, working closely with onboarding and compliance specialists to ensure required documentation is obtained, issued and accurately stored.
• Support fee earners and supervise Legal PAs in meeting compliance requirements, including matter opening, retainer letters, conflict checks, searches, Client Due Diligence and Know Your Customer checks.
• Maintain electronic and paper files in accordance with the firm’s filing protocols.
• Ensure inactive matters are closed promptly, client funds are returned and completed files are archived.

Financial Management and Billing

• Develop a strong understanding of the firm’s billing systems and processes, supporting fee earners and supervising Legal PAs and Business Administrators in producing accurate bills and financial information.
• Ensure matters are set up with the correct rates, discounts and billing details, and that money on account is collected or an exemption is recorded.
• Coordinate work-in-progress lists and Partner billing, liaising with the billing team and monitoring recorded time and bills against estimates.
• Help monitor outstanding bills and liaise with Credit Control as required.
• Ensure disbursements, invoices and payments are processed accurately and promptly.

Travel and Business Development

• Manage routine and complex travel arrangements through the firm’s in-house provider, preparing comprehensive itineraries and supporting materials.
• Ensure travel expenses are captured, approved and processed in line with policy, and assist with business cases for travel.
• Support the preparation of client and prospective client presentations and other business development content.
• Organise business breakfasts, lunches, dinners and smaller events.
• Record referrals and contacts in InterAction and maintain CRM lists.

Delegation and Team Collaboration

• Work collaboratively with Legal PAs and Business Administrators, delegating matter support, filing, archiving, scanning, copying, CRM updates and courier arrangements appropriately.
• Coordinate with Document Production on formatting, typing, amendments, document production, house styling and proofreading where required.
• Liaise with Legal Support Services, the Global Capability Centre and other internal teams to delegate work or obtain specialist input, retaining ownership and following up to completion.
• Help identify improvements to processes and systems, working with Division Assistants to implement changes.
• Provide cover for the Division Assistant and other Legal Operations colleagues, working flexibly across teams when needed.
• Take responsibility for your workload, communicate working arrangements clearly and follow through on commitments.
• Demonstrate the firm’s values, support its Equity, Diversity and Inclusion strategy, and develop a focus area or specialism to contribute to service improvement, innovation and engagement.

Skills and Experience

• Previous experience in a senior legal administrative role, with a sound understanding of legal compliance and matter management.
• Proven experience managing diaries for multiple individuals, using judgement to prioritise commitments and resolve scheduling conflicts.
• Excellent organisational and time-management skills, with the ability to plan ahead, manage competing demands and adapt to changing priorities.
• Exceptional attention to detail and the ability to produce consistently accurate work under pressure.
• A methodical approach and confidence working within structured processes and compliance frameworks.
• Strong Microsoft Office skills and experience using client databases, matter management, billing and other business systems.
• A willingness to learn new software and adapt to changes in working practices.
• Excellent interpersonal and communication skills, including drafting professional emails and correspondence.
• A collaborative, flexible approach and willingness to support additional fee earners and colleagues when required.
• High levels of discretion when handling sensitive and confidential information.