Membership Terms and Conditions

Please note that your acceptance for Membership constitutes a binding agreement between the Institute of Legal Secretaries and PAs (ILSPA) and yourself. Members must agree to abide by the Terms and Conditions outlined as follows.

1. Member Benefits

As of part of Membership, Members will receive the following benefits:

• Exclusive access to ILSPA’s online Student and Member area
• Professional recognition
• Legal Secretary Journal notifications
• CV help and guidance to secure employment
• Exclusive Member discounts
• Professional development recognition
• Support throughout their career

Further details can be found here.

2. Professional Code of Conduct

ILSPA's Professional Code of Conduct ensures that Members demonstrate the highest principles of professionalism and integrity. This enables their colleagues, employers, clients and the public to have trust and confidence in them, as well as the profession.

All ILSPA Members must commit to upholding and maintaining the standards and behaviors set out in our Professional Code of Conduct. These standards apply equally to all Members, regardless of their level of Membership.

At all times, Members shall:

• Conduct themselves with integrity and honesty
• Aim to be competent and effective in their work
• Respect confidentiality in the course of their duties
• Engage only in services where they have the knowledge, skills and experience necessary
• Refrain from insulting or harassing colleagues, employers, clients, the public, and ILSPA's staff
• Act in accordance with ILSPA' standards and the profession as a whole

3. Restrictions

At all times, Members shall not:

• Share their login information with non-Members
• Reproduce any of the information received as part of their Membership and share it with non-Members
• Knowingly be a party to any illegal activity, or engage in acts that are discreditable to ILSPA or the profession
• Act in a way that brings ILSPA into disrepute

4. Privacy

ILSPA will not share any contact or personal information about Members with other Members, non-Members or any third parties. You can read our privacy notice here.

5. Membership Termination

ILSPA has a right to terminate a Member’s Membership if any of the terms and conditions are violated. 

Zero Tolerance Policy

Everyone who contacts ILSPA is treated with courtesy and respect. We expect our Members to communicate with us in the same way. We have a zero tolerance approach to any rudeness, abuse or harassment experienced by our staff. This includes intimidating, aggressive or abusive language, swearing or raising of the voice. It is not acceptable to display behaviour which makes staff feel uncomfortable or threatened. If you display behaviour of this nature, you will have your Membership removed.