Job Details

Secretarial Services Manager

Leading UK law firm who has a multi-office presence nationally is seeking a new Secretarial Services Manager.  This role is a permanent role based in their London office and will play a key role in ensuring seamless and tailored support is provided to fee earners.

• Up to £80,000
• Hybrid working (3 days in the office / 2 days remote)
• Generous benefits including 25 days annual leave, private medical insurance, enhanced family friendly policies

Secretarial Services Manager Key Responsibilities:

• Lead, manage and develop the team to maintain high performance and foster continuous improvement through day-to-day supervision.
• Working collaboratively with HR to identify and take ownership of performance management/development.
• Communicate directly with fee earners to ensure the delivery of high-quality, tailored secretarial and practice support services.
• Monitor, manage and report on service levels, identifying opportunities for improvement and implementing necessary changes.
• Develop and refine systems and processes to ensure services are delivered efficiently and meet firm-wide standards.
• Identify and delegate tasks within the team that enhance fee earners’ productivity and workflow.
• Lead change management initiatives to support the ongoing evolution of secretarial and support services.

Secretarial Services Manager Key Skills & Requirements:

• Proven team management experience within a PA or Secretarial service role gained within a law firm environment.
• Demonstrable experience in developing, improving, or enhancing the quality and efficiency of service delivery.
• Strong knowledge of Microsoft Office and other IT systems.