Job Details

Personal Assistant Express Solicitors are a top 200 Law firm that specialises in personal injury. We cover every area of personal injury including public liability, occupier’s liability, road traffic accidents, employer’s liability, industrial disease, serious injuries and clinical negligence matters. At Express, we pride ourselves in the work we do helping injured people. We are Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of our Partners are members of the Law Society Specialist Personal Injury Panel and one of our Partners is a member of the Law Society Specialist Clinical Negligence Panel. Role Due to our continued success and growth, Express Solicitors are currently looking for a Personal Assistant (PA) to work closely with one of our Senior Solicitors. This is a true PA position, which is pivotal in supporting the Partner. This PA role will involve diary management & elements of case management, as well as liaising with courts, defendants, and clients. There is a focus on client care, and you will be working collaboratively with the Senior Solicitor to help maintain client relationships. We are looking for proactive & personable candidates who must have secretarial/PA experience within personal injury. Express Solicitors is a modern & innovative firm, with an excellent reputation in the market, rated highly on Trust Pilot and recognised in the Legal 500 publication. Job description * To support in the efficient management of cases, including monitoring important dates/deadlines, autonomously producing chaser letters and chaser calls, dealing with routine incoming letters. * To prepare correspondence and documents through audio-typing and word processing and ensure correct enclosures. * To make appointments, arrange meetings and to manage the partner’s diary. * To attend clients both in person and on the telephone and to provide such support in a professional and friendly manner in keeping with the firm’s standards for client care. * To assist with the preparation of trial bundles. * To provide support to other secretaries and the administration team as required. * To undertake any specific training when required to do so and overall to have a responsibility towards self-development. * To ensure the confidentiality of all the firm’s and clients’ documentation and information. * Undertake filing as required. * When working on a file always making sure there is a task in there for the next step. Review the file and make sure if you have e.g. requested a Form of Authority, the appropriate chaser task is set. * Fully complete jobs. If a dictation asks you to make a call to arrange e.g. an appointment, you may not mark the dictation as closed until the appointment is made (especially where it takes repeated attempts contact the client). * Update case details such as client email address and / or 3rd party details. We are required to send as much correspondence as possible electronically. * Help us live the Express Service Pledge and deliver excellent levels of client care. * Good standard of literacy, grammar & accuracy. * Any other ad hoc duties as and when required. Person specification Essential criteria * Demonstrable legal secretarial experience within personal injury. * Computer literate. * Excellent command of English spelling, punctuation and grammar (a short typing test will be required at interview.) * Excellent audio typing skills * Excellent customer service skills, including professional and friendly telephone manner. * Be pro-active and use a high degree of self-management and initiative. * Audio typing speed of 65+ words per minute * Experience of working with court forms and creating pleadings Desirable criteria * Experience of digital dictation, ideally Big Hand * Knowledge of the Proclaim case management system Salary, Hours & Benefits * Salary is dependent on experience. * Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday but we are happy to consider alternative arrangements and reduced hours, please tell us upon application what you are looking for. * 20 days holiday, rising 1 day per year to a max of 23 days, plus bank/public hols. In addition, the office is closed between Christmas and New Year and you are not required to use your holiday entitlement for this period * 3 holiday buy backs per year after 1 year of service * Private medical insurance available after 2 years’ service * Death in Service – 2 x salary based on annual salary only – eligibility commences when you join the company * Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue * Employee Assistance Programme which offers 24-hour helpline, Legal info and CBT – available immediately Recruitment Process To apply, send a CV and covering letter to recruitment@expresssolicitors.co.uk or visit or careers page on www.expresssolicitors.co.uk/careers Interviews will be conducted by MS Teams or Telephone and will include scenario-based questioning.