Job Details

To provide comprehensive secretarial support to the Fee Earners within the Dispute Resolution department.

· Fee earner satisfaction with level of secretarial support provided

· Client satisfaction with level of service provided

· Volume, accuracy and timely production of work

Duties will include:

· To ensure documents and correspondence relating to all matters are processed quickly and accurately as directed by fee-earners (including the appropriate use of the firm’s case management system)

· To attend to clients both on the telephone and in person, ensuring messages are passed on without unnecessary delay.

· To ensure that the firm's file management procedures are accurately carried out, including filing of all correspondence, attendance notes and time records

· To set up new files accurately and speedily on instructions from fee-earner and in accordance with the firm’s file management procedures

· To make travel arrangements or any other personal arrangements for fee earners as and when required

· To make appointments, arrange meetings and maintain an up to date diary for the fee earner concerned

· To ensure the confidentiality and security of all Practice and client's documentation, and/or information

· To maintain time records of telephone calls, letters written and attendances on clients

· To adhere to the Practice Quality Policy

· To undertake any other duties which from time to time may be allocated

To be considered for this role you will have the following:

· Previous experience of working within a Dispute Resolution department is desirable.

· Good knowledge of MS Word, Excel and Outlook for diary management.

· Excellent written communication skills

· Experience in using case management systems/databases for client management

Assertive Solutions is acting as an Employment Agency in relation to this vacancy and are committed to equality and opportunity for all candidates.

Please take a look at our website www.assertive-solutions.co.uk for a full list of our current vacancies.